These are the most frequently asked questions about Unic. If you cannot find what you are looking for, do not hesitate to contact our friendly customer service team. We will reply as soon as possible! You can e-mail us in English, French, Catalan, Spanish, Polish and Swedish. For any other language we may need the help of Google!
Pricing, Currency and Payments.
Q. Do your prices include tax?
A. All Checkout Prices for EU customers include sales taxes; there are no additional fees to pay at all. Taxes are not included for Customers ordering from outside the EU (tax free). For these customers, prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
Q. What payment options does Unic offer?
A. We accept Visa MasterCard and Maestro debit and credit cards. The payments are handled by a third party payment specialist and for maximum security Verified by Visa, MasterCard SecureCode and 3D Secure services are used. Your payments are processed instantly, so there is no waiting involved.
Q. Which countries does Unic ship to?
A. We ship globally to almost all countries. We are the fastest company in the market. All orders are shipped via express air with FedEx. The delivery to PO boxes, military addresses, APO/DPO is not possible.
Q. Is shipping free on all products?
A. Shipping is free for all orders over 100€, how cool is that?
Q. When will my order be sent out?
A. As soon as your clothing has been manufactured, you’ll be notified by e-mail. You will receive a tracking number to follow your order’s route.
Q. How are Products shipped?
A. Your garments will be packed in a small parcel and will be shipped with a tracking number that we will give you.
Q. How can I reorganise the delivery of my order?
A. If you already know that you will not be at home when the shipping company plans to deliver your parcel or if you were not at home when the shipping company tried to deliver your parcel, please directly contact the local office of the Courier company.
Q. My order is missing an item, what should I do?
A. In the unlikely event of a missing item, please contact us by e-mail firstname.lastname@example.org within 7 days after receiving the order. Please describe which item is missing and we will look into your case.
Q. What’s your returns policy?
A. We cannot accept any returns on any product you receive from Unic. Due to the fact that every product is 100% individually personalised and handcrafted just for you, we do not accept returns. This is standard practice for custom products as there is no resale value.
Q. The product is not the same as what I ordered, what can I do?
A. In the unlikely event that the product doesn’t match the criteria in your order (correct colour, sizing, personalised details such as logos and flags), we will cover the cost and create a new item. While we try to accurately display the colours of our products on the Website, the actual colours you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colours displayed by your monitor will be exactly the same colour of the product at the time of delivery and / or receipt. You must check the correctness of the order and immediately raise any objections. Unic shall not be liable for any mistakes made by the Customer during the order process.
Q. How do I return a product? (in the case of manufacturing error)
A. If you wish to return the product, please send the original garments to our Quality Control Centre to the address below. Customers are responsible for return shipping charges.
Super Fast SL
Av. del Lloser, Edf. Paquita Benazet Bloc B 2-4
Q. Can I modify my order?
A. As order modifications we understand: changes in style, sizes or fabrics. Unic only allows changes to your order before the status changes to "in process". After this time span, UNIC can no longer change or cancel the order as its production has begun.
Q. How can I cancel my order?
A. If you have not paid for your order yet, please go to your user account and delete the order. If you have already paid for your order, Unic can only allow the cancellation of an order before the status changes to "in process". After this time span, UNIC can no longer cancel the order as its production has begun. If you cancel your order before this stage, we will then cancel the order and refund the paid amount.
Q. What is the phone number of Unic?
A. Unic currently provides customer service in 4 languages (English, Catalan, Spanish, French) where you can have your questions directly answered by email. We do not offer a phone service.
Q. Can I add an additional garment to my order?
A. As long as your order has not been sent, you can add any garment, please contact our customer service team. Please note that your order may be delayed.
Products and sizing.
Q. I am not sure which size to order?
A. On the product pages you will find a specific sizing chart. Please also have a look at our men’s sizing chart, women’s sizing chart, and children’s sizing chart.